Shipping policy

Where we ship

DashCatch ships to addresses within the United States only. We do not currently ship internationally, or to PO boxes and APO/FPO addresses.

Shipping cost

Shipping is free on every order. No minimum, no surprise fees at checkout. The price on the product page is the price you pay.

Processing time

Orders are processed within 1 to 2 business days. Orders placed on weekends or US holidays start processing the next business day. You get a confirmation email right away, and a second email with tracking once your order ships.

Delivery time

Standard delivery takes about 7 to 12 business days after your order ships. Total time from order to doorstep is typically 8 to 14 business days.

Our products ship directly from our fulfillment partner's warehouse. That keeps the price low, but it does mean delivery takes longer than same-day retail. We would rather tell you that before you buy than surprise you after.

Tracking

You will receive a tracking number by email once your order ships. Tracking can take 2 to 4 business days to start updating after you receive it. This is normal and does not mean your package is lost.

Delays

Weather, carrier backlogs and busy seasons can slow shipments down. These delays are outside our control. If your order has not arrived within 20 business days of shipping, email us and we will investigate, replace it, or refund you.

Wrong or incomplete addresses

Please double-check your address at checkout. If a package comes back to us because the address was wrong or incomplete, we will contact you to arrange reshipment. A reshipping fee may apply.

Damaged or missing packages

If your order arrives damaged, take a photo and email us within 7 days of delivery. If tracking says delivered but nothing arrived, contact us and we will work with the carrier to sort it out.

Questions

Email us and a real person will reply, usually within 24 hours on business days.