Refund policy
30-day money-back guarantee
If DashCatch does not do what we said it does, you get your money back. Email us within 30 days of delivery and we will refund your order in full. In most cases you do not need to ship anything back.
Returns
You may request a return within 30 days of receiving your order. To be eligible, the item must be in the condition you received it and include any original packaging where possible.
To start a return, email us with your order number and a short note about the problem. We will reply with instructions. Do not ship anything back before contacting us, as unannounced returns cannot be processed.
Damaged, defective or wrong items
Inspect your order when it arrives. If the item is damaged, defective, or not what you ordered, email us within 7 days of delivery with a photo. We will send a replacement or refund you, whichever you prefer, at no cost to you.
Items we cannot accept
We cannot accept returns on items that have been visibly damaged through misuse, or on gift cards.
Cancellations
Orders can be cancelled for a full refund any time before they ship, usually within 24 hours of ordering. Email us as soon as possible. Once an order has shipped, our standard return process applies.
Exchanges
If you want a different color, the fastest way is to request a refund on the item you have and place a new order once the refund is approved.
Refund timing
Once your refund is approved, it is issued to your original payment method within 3 business days. Your bank or card issuer may take an additional 5 to 10 business days to post it to your account. If more than 15 business days have passed since your refund was approved and you still do not see it, contact us.
Return shipping
If we ask you to return an item because it was damaged, defective, or incorrect, we cover the return shipping. For change-of-mind returns, return shipping is your responsibility.
Contact us
Questions about a return or refund? Email us and a real person will reply, usually within 24 hours on business days.