Contact information

Get in touch

DashCatch is a small online shop. If you have a question about an order, a product, a return, or anything else, email us and a real person will answer.

Email: josehvalenzuelagillamadrid@hotmail.com

Response time: We reply within 24 hours on business days (Monday to Friday). Messages sent on weekends and US holidays are answered the next business day.

Before you email us about an order

Have your order number ready (it is in your confirmation email and starts with a #). If your question is about a delivery, please also check your tracking link first, as it usually answers where the package is.

What we can help with

Order status and tracking, address changes before shipment, returns and refunds, damaged or incorrect items, product questions, and cancellations before shipping.